Question 1

Are my files secure and private?

Accepted Answer

Absolutely. We take data security very seriously. All files are encrypted both in transit and at rest. We use industry-standard security protocols and regularly undergo security audits. Access to your documents is strictly limited to you. We will access your documents for support purposes only with your prior authorization.

Question 2

Are you HIPAA compliant?

Accepted Answer

Yes, our service is fully HIPAA compliant. We have implemented all necessary safeguards to protect Personal Health Information (PHI) in accordance with HIPAA regulations. We are happy to sign Business Associate Agreements (BAA) with healthcare providers and other covered entities.

Question 3

Can you handle sensitive or classified documents?

Accepted Answer

We understand that many organizations deal with sensitive or classified information. While our standard service is highly secure, we can work with you to implement additional security measures for highly sensitive documents. Please contact our enterprise team to discuss your specific security requirements.

Question 4

Do you share my data with third parties?

Accepted Answer

No, we do not share your data with any third parties. Your documents and the resulting OCR data are kept strictly confidential and are only accessible to you and your authorized users.

Question 5

Do you train your AI models on my data?

Accepted Answer

No, we do not train our AI models on customer data. Our models are pre-trained on a diverse set of public domain and licensed datasets. Your documents are processed using these pre-trained models but are not used to further train or improve the models. This ensures the privacy and confidentiality of your data.

Question 6

How do you handle European data legislation like GDPR?

Accepted Answer

We are fully compliant with GDPR and other European data protection laws. For our European customers, we offer the option to host all data exclusively within the EU.

Question 7

Do you use AI in your OCR process?

Accepted Answer

Yes, we use advanced AI and machine learning technologies to power our OCR process. This allows us to achieve high accuracy rates, especially with challenging handwritten text. Our AI models are continuously improved to enhance performance and accuracy.

Question 8

What happens to my data after processing?

Accepted Answer

After processing, your original documents and the OCR results are stored securely for a limited time to allow you to access and download the results. As mentioned in our deletion policy, documents are automatically deleted after 7 days by default, but you can adjust this period or manually delete your data at any time through our dashboard. We do not retain or use your data for any other purposes.

Question 9

What is your document deletion policy?

Accepted Answer

We prioritize your data privacy and control. By default, we automatically delete documents after a default period of 7 days after processing to minimize data retention while giving you the time you need to access your results. Users can set the automatic deletion period to a shorter period if they prefer. You can also manually delete any stored documents at any time through our dashboard or through the API. Once you delete a document, it is permanently deleted.

Data Security